Responsible Gambling charter
Last updated: 2026-11-03.
BetDeluxe operates under the National Consumer Protection Framework for Online Wagering (NCPF), the Northern Territory Code of Practice for Responsible Online Gambling and the licence conditions set by the Northern Territory Racing and Wagering Commission. We encourage customers to use responsible gambling tools and to avoid betting more than they can afford.
1. Deposit limits
At sign-up, customers are offered the option to set a deposit limit on a daily, weekly or monthly basis as part of BetDeluxe's responsible gambling tools. Deposit limits can be managed from the account settings at any time.
- Decreases take effect immediately.
- Increases are subject to a 7-day cool-off period. After the cool-off period, customers may be asked to re-confirm the higher limit. If the change is not confirmed, the existing limit remains unchanged.
- Removing a deposit limit is treated as an increase and is subject to the same 7-day cool-off and confirmation process.
See our deposit limits policy for full operational details.
2. Activity statements (expanded)
We send a monthly activity statement to your verified email address. The statement includes total deposits, total withdrawals, total amount wagered, total winnings and losses, and any promotional credit activity for the period. A net position summary is included so you can see whether you ended the period ahead or behind. Statements are also available on demand from your account, with a default 12-month look-back. Activity statements are designed to help you understand your gambling and make informed decisions about deposit limits, take-a-break or self-exclusion.
3. Take a break
You can suspend your account for 24 hours, 7 days, 30 days or 90 days from your account. During a break we will not process deposits or take bets, and you will be removed from marketing lists. Withdrawals of cleared funds remain available, subject to identity, payment and AML/CTF checks.
4. Self-exclusion
Self-exclusion is a tool that stops you from wagering for a set period. For an operator-level exclusion, open Account > Self-exclusion. For a national exclusion across licensed Australian online wagering operators, register with BetStop — the National Self-Exclusion Register administered by the Australian Communications and Media Authority. See our self-exclusion guide.
5. Marketing protections
We do not send marketing to customers who are self-excluded, who have opted out, who are in a deposit-limit cool-off, or who opened an account within the last 24 hours. We do not use bonuses or inducements to promote sign-up where State or Territory law prohibits it, including in New South Wales under section 15A of the Betting and Racing Act 1998 (NSW).
6. Customer interaction and monitoring
Our staff monitor account behaviour for possible signs of harm, including rapid deposit increases, unusual betting patterns and repeated unsuccessful deposit attempts. If we identify possible signs of harm, we may contact the customer, suggest responsible gambling tools, or restrict the account where appropriate.
Customer interactions are recorded so we can review the outcome and improve our approach over time. Interactions are confidential and are not used for marketing purposes.
7. Information for family and friends
If you are concerned about someone else's gambling, the following services can help:
- Gambling Help Online — 1800 858 858, 24/7, free and confidential — gamblinghelponline.org.au. Counsellors can provide advice for affected family members and friends.
- Relationships Australia — 1300 364 277. Counselling and family support services.
- Lifeline — 13 11 14. 24/7 crisis support.
- National Debt Helpline — 1800 007 007. Free financial counselling.
If you would like us to consider information about a customer's wagering on welfare grounds, you can write to support@etdeluxe.co. We will assess the information and decide what action, if any, is appropriate in accordance with our privacy obligations.
8. Staff training
Our staff who interact with customers receive responsible gambling training at induction and refresher training each year. Training covers NCPF requirements, the Northern Territory Code of Practice for Responsible Online Gambling and the licence conditions set by the Northern Territory Racing and Wagering Commission, the signs of possible harm, how to conduct a customer interaction, and how to refer customers to free support services. Training outcomes are recorded and reviewed.
9. Marketing opt-out
Customers can opt out of marketing at any time using the unsubscribe link in any marketing email, the equivalent option in SMS messages, in-product settings, or by contacting support. We honour opt-outs within five business days. Opting out of marketing does not stop transactional and service messages such as activity statements and security notices, which we are required to send.
10. NCPF taglines
The following NCPF-approved consumer-protection messages are used in our wagering communications where required:
- "Chances are you're about to lose."
- "Think. Is this a bet you really want to place?"
- "What's gambling really costing you?"
- "What are you really gambling with?"
- "You win some. You lose more."
- "Imagine what you could be buying instead."
- "What are you prepared to lose today? Set a deposit limit."
11. Where to get help
- Gambling Help Online — 1800 858 858, 24/7, free and confidential — gamblinghelponline.org.au.
- NSW — GambleAware NSW, gambleaware.nsw.gov.au.
- VIC — Gambler's Help, gamblershelp.com.au.
- QLD — Gambling Help, qld.gov.au/gamblinghelp.
- WA — Gambling Help WA, gamblinghelpwa.org.au.
- SA — Gambling Help SA, gamblinghelpsa.org.au.
- TAS — Gambling Help Tasmania, gamblinghelpline.com.au.
- ACT — Gambling Support Service, canberra.relationships.org.au.
- NT — Amity Community Services, amity.org.au.
- Lifeline — 13 11 14.
- National Debt Helpline — 1800 007 007.
12. Customers experiencing vulnerability
We recognise that customers may experience vulnerability in many forms, including financial hardship, family or domestic violence, serious illness, mental health concerns, language difficulties, or signs of gambling harm. Where we are aware of vulnerability, we will adjust our approach where it is reasonable to do so, including by allowing more time to respond, by accepting communication through a representative you nominate, by applying account restrictions, by referring you to free support services, or by closing or self-excluding the account if you ask us to.
13. Children and at-risk customers
Wagering is strictly 18+. We use document verification, address verification, and behavioural checks to enforce this. If you suspect an underage person is wagering on this site, contact integrity@etdeluxe.co. Reports are treated confidentially and assessed in accordance with our privacy obligations.
14. Continuous improvement
We review our responsible gambling program periodically and update it where required, including when there are material changes to our business, products, customer interaction outcomes, or legal obligations. Feedback on the program can be sent to support@etdeluxe.co.
